Hi, I’m Hattie Hasan. I am the founder of Stopcocks Women Plumbers: The only national network of women plumbers in the world.
This is my story … my journey …
“My dream was not to become a plumber but to have control over my own life”
In 1990 I made a decision to leave a very good job as a teacher at Inner London to become a plumber. My dream was not to become a plumber but to have control over my own life.
I thought the best way to have control over my life was to combine the things I loved to do and earn money from it. I was always a ‘fixer’ and designer of systems. I always loved metal and water. It seemed a ‘no brainer’ that I should become a plumber. So 21 years ago I left my secure stable job and took look the plunge.
The road was definitely difficult. There were only a handful of female plumbers at that time so I knew I would be a pioneer in the industry. This was nothing new to me. My entire life I’d been a pioneer in one way or another: I was the first in my family to go to university, the first to shun tradition and escape the prospect of an arranged marriage and now the first female plumber.
Entering a very tough male dominated industry
Stopcocks was born in 1990 when it was painfully obvious I was not going to be hired by any plumbing firms to gain experience. It meant I had to begin working for myself even while I was training.
I ran a very successful and lucrative one-woman band for 16 years. I had served over 10,000 customers in 2 cities and 3 small towns. As I moved around the country Stopcocks thrived . I was at a point where I could dictate the level of income I needed. But like most ‘one-woman’ service providers, my income was always restricted by the number of hours I had in one day.
I later re-branded as Stopcocks Women Plumbers and began to create a national community of women plumbers. This proved to be a lot of hard work for me with little and sometimes no return. I realized I had to become more influential in my industry if I wanted to do the things I had dreamt of doing.
My big revelation
Before I could make anything happen I needed to change the function of Stopcocks from a plumbing firm to a plumbing community.
At this point I was definitely ahead of my time. Hardly any plumbers had websites and they certainly didn’t hang out on “online networks”. I knew there was a demand for women plumbers but I needed to show there were women who wanted to be plumbers to meet the demand. I set up a website and watched as female plumbing students from all over the UK find me and ask for help.
My Dream
To create a national network of women plumbers that would be accessible to customers via a one-stop website. To create an infrastructure to enable women to become self-employed plumbers.
My even BIGGER Dream
To take that network to a global audience and become involved in water projects all over the world. To increase economic and physical well-being of communities by ensuring they have clean water supplies and adequate sanitation. This includes training women in the developing countries to manage water supplies, start businesses and go some way to ending needless infant mortality.
Because of these big dreams … I knew I had to become more visible. I had to become clearer about my vision to reach a wider audience than just those around me.
Although I was getting traction I wasn’t getting the level of influence and visibility I needed.
The Turning Point for Stopcocks

Everything changed when Daniel Priestley introduced me to the KPI process. I knew this was what I had been waiting for. A process by which I would not only become visible but also influential. I knew by following the steps I could become a Key Person of Influence in the plumbing industry. I didn’t hesitate and jumped in with both feet!
Mike Harris changed my thoughts around pitching
Mike Harris helped me to see how to appeal to both plumbers and customers in one pitch. That by appealing to the customer I could appeal to the plumbers. Prior to the day with Mike my pitch felt disjointed. I had a one pitch for plumbers and a separate one for the customers. But Mike showed me that for my specific industry and business, I could combine them into one. Knowing Mike Harris’s Pitch Architecture was the beginning of clarity.
Writing the book gave me clarity around my purpose and mission
The biggest and deepest impact for me during the process was writing my book (I had written half a book already that was sitting on my hard drive). Mindy’s method of identifying the reader and the crucial questions she asked made all the difference.
By answering Mindy’s questions I discovered I had a much bigger message I wanted to deliver (extending far beyond women plumbers). I realised I wanted to write a book to and for women who wanted to take control of their lives … and this was all part of my big dream (to empower women).
“The Joy of Plumbing-A guide to living the life you really, really want” was published in January 2011. We’ve sold Hundreds of copies and it’s also gone international to Australia and Middle East. It is currently being translated into French and German and a kindle version are due to be launched very soon.

The endless rewards for being a published author …
Being an author has opened all sorts of doors for me. I have been invited to speak at numerous events. It’s opened up connections in organisations like The Princes Trust, Deutsche Bank, Aspiring Millionaire Women’s network. And I have been nominated for Cartier Women’s Initiative Awards 2011 (finalists to be announced in July). The Cartier Women’s Initiative Award is an international entrepreneurship competition for women. Created in 2006 in partnership with the Women’s Forum, McKinsey and INSEAD, the annual competition supports each year 20 finalists and distinguishes 6 Laureates leading businesses in a variety of industries.
The power of product & social media
The product creation weekend was brilliant and I have launched one product range with a second in the pipeline. I started using video and launched the Stopcocks channel. There are now 19 videos and 16,000 + views to my channel.
The social media revolution has empowered my dream. Through the use of Twitter, Youtube, Facebook, LinkedIn and ecademy I have been able to get my message out into the world. My articles are often syndicated around the world.
In the Media …
I have appeared on BBC Radio 4’s Woman’s Hour. I had a feature written about Stopcocks in The Independent and The Big Issue. Earlier this year I was approached by a trade magazine to write a regular column in ‘Professional Heating and Plumbing Installer’ magazine, which has a circulation of over 73,000 at 2500 outlets around the UK. This makes me the first woman columnist from within the trade. Some would call me the ‘Delia Smith’ of plumbing.
The message that women are AWESOME and can do anything they want and be brilliant at it is getting out.
Winning Pitch Fest in December 2010
I also won the Mike Harris’s Pitch Fest competition and have been privileged to spend 2 days with Mike Harris to deepen my pitch. For those that are curious …
Here is my 10 second pitch:
“I am the founder of Stopcocks Women Plumbers: The only national network of women plumbers in the world. I’ve got over 20 years experience and I know how to give customers what they want.”
My 90 second pitch:
“I am the founder of Stopcock Women Plumbers: The only national network of women plumbers in the world. I’ve got over 20 years experience and I know what customers want. We supply them with reliable trustworthy plumbers wherever they are in the UK. Women want to hire women and we make it easy for them to be found. Every customer deserves to expect the best (not fear the worst). We leave them feeling cared for and looked after. I also help create women plumbers by training them and setting them up in business for themselves. The bigger picture here is that I am passionate about giving women the opportunity to live the life they really, really want. I want to live in a world where women can be and do ANYTHING they want and be awesome at it.”
Three Key Learning’s from Hattie’s story:
1. Getting clear on the pitch increases influence and speeds up connections
2. Becoming a published author opens a world of speaking opportunities
3. Media opportunities will start to come to you once you’re a KPI
A personal message …

If you are on the KPI Programme please connect with me on Twitter, Youtube, Facebook, LinkedIn and ecademy. I’d love to know more about your story and connect with you.
My message to anyone sitting on the fence … anyone who feels they want to take their business to a higher level or … if they are in any doubt about the power of this KPI process … or their own ability to become a Key Person of Influence in their industry … just contact me.
If you love what you do and you’re ready to step it up big time, then this process is for you. The mindset shift of this programme is more powerful and sustainable than any other I have seen. Because it is built on one’s own actions, one’s own belief, and one’s own passion for the thing they love, it carries you through the tough times. Climbing to the top has never been easy, but this time the hard work really pays off.